Refund & Return Policy – Elite Shop BD

At Elite Shop BD, we value your satisfaction and strive to ensure a hassle-free shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

✅ Eligibility for Return

  • Products must be returned within 3 days of delivery.

  • Items must be unused, unwashed, and in their original packaging with tags intact.

  • Returns are accepted only for damaged, defective, or incorrect items.

🚫 Non-returnable Items

  • Personal care items (e.g., skincare, cosmetics)

  • Innerwear or hygiene-sensitive products

  • Sale or clearance items

🔄 Return Process

  1. Contact our support team on Facebook Page or via email/phone with your order number and clear photos/videos of the issue.

  2. Once approved, we will arrange for a return pickup or ask you to send the item back to a specified address.

  3. After inspection, we will issue a replacement or store credit. In rare cases, a full refund may be processed.

💸 Refund Timeline

  • Refunds (if approved) will be processed within 7–10 business days via your original payment method or as store credit.